Refund & Return Policy
At SteelSip, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is damaged during delivery.
- You receive the wrong product.
- The product has a manufacturing defect.
To qualify for a return, the item must be unused, in its original packaging, and include all accessories and documentation.
Non-Returnable Items
Returns or exchanges will not be accepted in the following situations:
- Products damaged due to misuse or improper handling.
- Items returned without original packaging.
- Products showing signs of use or physical damage caused after delivery.
- Requests made after the 7 day return period.
Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request. Approved refunds will be processed through the original payment method or another mutually agreed method where applicable.
Exchange Policy
If you receive a defective or incorrect product, we will gladly arrange a replacement subject to product availability.
Return Shipping
If the return is due to our error, such as receiving the wrong or damaged product, SteelSip will cover the return shipping cost. For all other approved returns, the customer may be responsible for return shipping charges.
Need Assistance?
If you need help with a return, exchange, or refund request, please contact our customer support team.
Email: admin@steelsip.pk
Phone: 0307 9484 000
Location: Lahore, Pakistan